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TERMS OF SALE:

* All payments are due in U.S. currency

* Product specifications are subject to change at any time

Cleopatra Heavenly Scents.com offers USPS shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.


UNAVAILABLE ITEMS
(Due to vendor delays on fragrances, wax,..)

We will contact you via e-mail if you ordered an unavailable item.
At this point you can either choose to substitute for another item, remove it from your order, cancel your order or place your order temporarily on hold until your item is available again.
If you choose to remove the unavailable item from your order, a refund will be issued that is consistent with the original method of payment.
Orders are normally shipped within 7-14 working days, depending on the size of order received. All shipments are FOB Arlington, Washington.

INTERNATIONAL SHIPPING POLICY

We are sorry, but at this time we are unable to offer shipping outside of the United States. We are working on shipping our products outside of the United States in the near future.

RETURNS/EXCHANGES/REFUSALS

You may return all unused items purchased at Cleopatra Heavenly Scents LLC within 14 days of the original delivery. We will pay the return shipping costs if the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 15 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Ship authorized returns to the following address:
Cleopatra Heavenly Scents LLC
18131 E. Country Club Dr.
Arlington, WA 98223

For questions regarding our return policy please contact us at ymclaury@gmail.com or 425-220-9818.

Thank you for your support!
Cleopatra Heavenly Scents LLC
Last Updated: 22 Apr 2012 19:55:40 PDT home  |  about  |  terms  |  contact
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